Privacy Policy

1 Information We Collect

We collect information you provide directly to us, such as when you:

Contact Us: Name, email address, phone number, company name
Request Services: Project details, requirements, budget information
Use Our Website: IP address, browser type, device information
Communication: Email correspondence, chat messages, call recordings

We only collect information that is necessary to provide our services effectively.

2 How We Use Your Information

We use the information we collect to:

Service Delivery:

Provide requested services
Communicate about projects
Process payments
Provide customer support

Business Operations:

Improve our services
Send service updates
Analyze website usage
Comply with legal obligations

3 Information Sharing

We DO NOT sell, rent, or trade your personal information.

We may share your information only in these limited circumstances:

With Your Consent: When you explicitly agree to sharing
Service Providers: Trusted partners who help deliver our services
Legal Requirements: When required by law or legal process
Business Transfer: In case of merger or acquisition (with notice)

All third parties are bound by confidentiality agreements and data protection requirements.

4 Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards:

SSL/TLS encryption
Secure servers and databases
Regular security updates
Access controls and monitoring

Operational Safeguards:

Employee training
Confidentiality agreements
Limited access policies
Regular security audits

While we use industry-standard security measures, no method of transmission over the internet is 100% secure.

5 Data Retention

We retain your information for different periods based on the type of data:

Contact Information

Retained while you're an active client, plus 3 years for business records

Project Data

Retained for project duration plus 2 years for support and warranty

Website Analytics

Anonymized data retained for 2 years for service improvement

6 Your Rights

You have the following rights regarding your personal information:

Access: Request copies of your data

Correction: Update incorrect information

Deletion: Request data removal

Portability: Receive your data

Objection: Opt-out of processing

Restriction: Limit data use

To exercise these rights, contact us at support@parlsoft.com. We'll respond within 30 days.

7 Cookies and Tracking

We use cookies and similar technologies to improve your experience:

Essential Cookies:

Required for website functionality and security

Analytics Cookies:

Help us understand how visitors use our website

Preference Cookies:

Remember your settings and preferences

You can control cookies through your browser settings, but some features may not work properly if disabled.

8 Third-Party Services

We may use trusted third-party services to enhance our offerings:

Email Services: For communication and newsletters
Analytics Tools: To understand website usage
Payment Processors: For secure payment handling
Cloud Storage: For secure data backup and access

These services have their own privacy policies. We encourage you to review them when interacting with third-party services.

9 International Data Transfers

As we provide services globally, your information may be transferred to and processed in countries other than your own. We ensure:

Adequate protection through legal frameworks
Contractual safeguards with service providers
Compliance with applicable data protection laws
Your rights remain protected regardless of location

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

We'll post the updated policy on our website
We'll update the "Last updated" date
We'll notify you of significant changes via email
Changes take effect 30 days after posting

We encourage you to review this policy periodically to stay informed about how we protect your information.